FQA
Miniature Patisserie Cupcake TopperCinderella Cupcake Topper.jpgKokeshi Doll Cake TopperYorkshire Terrier Candyland Mini Patisserie Cupcake Toppers

FAQ

1. When should I place my order?

Ideally your order should be place a minimum of 2-3 weeks before you require delivery.

2. How long will my cake decorations and toppers keep for?

Fondant has a very long shelf life and if stored properly will remain edible for up to a year.

If you do not wish to eat your decoration/topper you can store them indefinitely.

3. How should I store my decoration/topper?

Your decorations should be stored in a cool, dark place and in the clear PVC box provided by us.

Do not store fondant decorations in the refrigerator or in Tupperware

4. When will my order be shipped?

All orders are shipped within 1-2 weeks unless otherwise requested.

Shipping Dates:

Monday-Friday. We do not ship items on the weekends or Holidays.

All orders are shipped with the utmost care and attention.

We take extra care in packaging each and every item.

Our decorations and figures are individually wrapped and boxed in order to maximize the protection.

5. Do you ship internationally?

We ship worldwide.

6. Do you refund or exchange cake toppers and decorations?

Due to the bespoke nature of our items we are unable to accept returns.

Our decorations are packaged with the utmost care, all decorations are placed in both an internal and external, padded box.

All items are marked fragile. If any damage is incurred during transit it is likely to be something very simple to fix, for example a characters arm coming loose.

The piece can simply be fixed back into place using a small dab of water or edible glue.

All customers are free to contact me at anytime with any questions.

Cancelled orders will be considered on a case by case basis depending on the time and work already spent on your order, materials purchased, and loss of potential work by excluding other clients and orders to work on your order.

Please be considerate when cancelling an order and please be prepared for a partial refund.